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DisclaimerFind My Therapy is an online directory that connects users with independent therapists and allied health professionals across Australia. Find My Therapy does not provide healthcare services, medical advice, diagnosis, or treatment. Information on this website is provided for general information purposes only and should not be relied upon as a substitute for professional medical or health advice. All practitioners listed on Find My Therapy operate independently and are responsible for the services they provide. Find My Therapy does not endorse, recommend, or guarantee any practitioner, service, or treatment outcome.
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Privacy PolicyTerms & Conditions
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Privacy Policy

Privacy Policy – Find My Therapy

Last updated: 3 December 2025

Find My Therapy Pty Ltd (“Find My Therapy”, “we”, “us”, “our”) operates an online directory and web application that helps people in Australia find and connect with independent allied health professionals (“Services”).

We understand that information relating to health and disability can be particularly sensitive. We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any applicable State or Territory health records legislation.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, web application, and related services.

By accessing or using our Services, you agree to this Privacy Policy.

1. The role of Find My Therapy

Find My Therapy is a directory and information platform. We do not provide healthcare services, medical advice, diagnosis, or treatment.

All allied health professionals listed on the platform operate independently and are responsible for their own services and privacy obligations.

2. Types of information we collect

2.1 Personal information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

We may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Suburb, state or postcode

  • Account login details (if you create an account)

  • Information you provide in enquiries, messages, feedback, or support requests

For allied health professionals and clinics, this may also include:

  • Practice name and address

  • Professional qualifications and experience

  • Registration details (e.g. AHPRA or other professional registration)

  • Provider numbers (where relevant)

  • Services offered and areas of clinical focus

  • Billing or subscription information

2.2 Sensitive information and health-related information

Sensitive information includes health information and other information defined as sensitive under the Privacy Act.

Find My Therapy does not require users to provide health information in order to use the directory.

Any health-related or sensitive information is collected only where a user voluntarily chooses to provide it, for example when describing the type of practitioner they are seeking or their care preferences.

We only collect sensitive information where:

  • it is reasonably necessary for our functions or activities; and

  • you have provided consent, or we are otherwise permitted or required by law to do so.

You are not required to provide sensitive information. Choosing not to do so may limit the relevance of search results or matches.

2.3 Information collected automatically

When you visit our website or use our web application, we may automatically collect technical and usage information such as:

  • IP address

  • Device type, operating system, and browser type

  • Pages visited and interactions with the site

  • Referring websites or search terms

  • General location information (e.g. city or region)

This information is generally de-identified and used for analytics, security, and service improvement.

3. How we collect personal information

We collect personal information in a number of ways, including:

  • When you create or update an account

  • When you search for allied health professionals or use filtering tools

  • When you submit enquiries, feedback, or support requests

  • When practitioners or authorised representatives create or manage profiles

  • When you subscribe to updates or marketing communications

  • When you communicate with us by email or online forms

  • From third parties where you have authorised this (e.g. booking tools or verification sources)

  • From publicly available sources to verify practitioner details (e.g. professional registers)

We generally collect personal information directly from you unless it is unreasonable or impracticable to do so.

4. How we use personal information

4.1 For people searching for practitioners

We use personal information to:

  • operate and maintain the directory and platform;

  • help you find allied health professionals that match your preferences;

  • transmit enquiries or appointment requests to practitioners you choose to contact;

  • respond to questions, feedback, or complaints; and

  • send service-related communications (such as enquiry confirmations).

4.2 For allied health professionals and clinics

We use personal information to:

  • create and manage practitioner or clinic listings;

  • verify identity and professional details where required;

  • display profiles within the directory;

  • manage subscriptions and accounts; and

  • send service-related updates and information about platform features.

4.3 General purposes

For all users, we may use personal information to:

  • operate, secure, and improve the platform;

  • conduct analytics and reporting (generally using de-identified data);

  • send marketing communications where permitted; and

  • comply with legal and regulatory obligations.

We do not use personal information for purposes unrelated to those described above without consent or legal authority.

5. Direct marketing

We may send you marketing communications about:

  • updates to our Services;

  • features or content we believe may be relevant; or

  • promotions related to Find My Therapy.

You can opt out at any time by:

  • using the unsubscribe link in emails; or

  • contacting us using the details below.

We do not sell personal information to third parties for their own marketing purposes.

6. Disclosure of personal information

We may disclose personal information to:

  • allied health professionals and their staff when you choose to send an enquiry or appointment request;

  • service providers who support our operations (e.g. hosting, IT, analytics, email, SMS, payment providers);

  • professional advisers such as legal or accounting providers;

  • government agencies or regulators where required or authorised by law; or

  • other parties where you have provided consent.

Independent practitioners

When you choose to share information with an allied health professional via Find My Therapy, that practitioner or clinic becomes an independent recipient of your information and is responsible for handling it in accordance with their own privacy obligations and professional standards.

Practitioner listings may be visible to the public.

7. Overseas disclosure

Our primary data storage is intended to be located in Australia. However, some service providers (such as cloud hosting or analytics providers) may be located overseas.

Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle the information in accordance with the APPs.

8. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

  • secure servers and access controls;

  • encryption and technical safeguards where appropriate; and

  • limiting access to authorised personnel only.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When information is no longer required, we take reasonable steps to delete or de-identify it.

9. Accessing and correcting your personal information

You may request access to personal information we hold about you and request correction if you believe it is inaccurate, incomplete, or out of date.

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe in accordance with the Privacy Act.

10. Privacy complaints

If you have a complaint about how we handle personal information, please contact us using the details below. We will investigate the complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing a revised version on our website with an updated date.

12. Contact us

For privacy enquiries, access requests, or complaints, please contact us using the contact details published on our website.